Do you enjoy identifying root causes? Would like to gain hands-on experience in HR IT? Join our HR IT team and support one of the key SuccessFactors modules used across the Lufthansa Group.

As an IT Associate, you will play an important role in ensuring the quality and consistency of employee data within the SuccessFactors Employee Profile (EP) environment.

Tasks

Act as the first point of contact for tickets related to employee data quality issues within SuccessFactors Employee Profile
Investigate data inconsistencies, missing employee information, interface errors, and reporting line discrepancies
Coordinate data corrections with HR and shared service teams

Analyze employee data across SuccessFactors and connected source systems to identify root causes of issues
Monitor interface transfers and verify successful implementation of data corrections
Collaborate with various international IT teams and system experts to resolve complex issues
Support troubleshooting activities related to the SuccessFactors platform and integrated applications
Assist with system configuration adjustments and testing activities
Participate in process improvement initiatives and process standardization efforts
Create and maintain system documentation, user manuals, training materials, and test cases
Support Product and Application Management activities within the PMGM area

*Perform all other duties assigned or delegated by supervisors

Behind the scenes

Video: https://player.vimeo.com/video/813204489

Lufthansa Group Business Services

New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance (rondo Matecznego)

Work-life-balance

Flexible working hours from Monday till Friday (start work between 6:00 and 10:00 am)
Opportunity to work from each part of Poland
Hybrid working model

Development

Access to LinkedIn Learning online courses and trainings prepared by our amazing training team
Access to online platform with language courses

Employee

Integration events
Charity initiatives

Benefits

Multisport Card
Extra social benefits
Pre-paid cards
Employee referral program

Benefits

Free parking

Flight privileges

Relocation support

Employee events

Hybrid working possible

Flexible working hours

Development programs / Training options

Health Plan

Lockers for cyclists / sportsmen

Free parking, Flight privileges, Relocation support, Employee events, Hybrid working possible, Flexible working hours, Development programs / Training options, Health Plan, Lockers for cyclists / sportsmen

Requirements

What we are looking for

Bachelor's or Master's degree (completed or in progress)
Strong interest in IT systems, applications, and technology-related processes
Good analytical skills and ability to investigate problems systematically
Very good knowledge of English (written and spoken)

Good knowledge of MS Office, especially Excel
Attention to detail and strong focus on data accuracy and quality
Ability to work independently while effectively collaborating within an international team

Nice to have

Basic understanding of SaaS solutions and cloud applications
Knowledge of HR systems, especially SAP SuccessFactors
Familiarity with IT service management concepts (ITIL)
Basic understanding of IT project management methodologies
Previous experience in data analysis, system support, or HR administration

*CV/Resume required

*Must possess permit to work in Poland

The salary offer for this position will be presented after the interview stage, at the time of extending an employment offer, allowing sufficient time to review and discuss the proposed terms of employment and compensation.

Company

About Lufthansa Group Business Services Sp. z o.o.

Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It's our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.
As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.